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Your Marketplace in Your Pocket

Our mobile app makes it easy to browse products, place orders, and track deliveries anytime, anywhere. Whether you're a customer looking for quality products or a supplier wanting to reach more buyers.

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Top Suppliers

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Eleanor Pena

750+ Orders

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Ralph Edwards

500+ Orders

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Kathryn Murphy

350+ Orders

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Devon Lane

250+ Orders

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Jenny Wilson

100+ Orders

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500 +

moon
suppliers

1500 +

Monthly
orders

125 +

⁠Total moon
packages

5250 +

Top Supplier
orders

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Easy Ordering

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Real-Time Tracking

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Secure Payments

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Community Driven

What’s Included

Moon is the ultimate marketplace to buy & sell goods and services in your local area. It provides all the tools for small businesses to seamlessly scale, while giving customers a user-friendly interface to find you, browse your items and place orders.

Moon is the ultimate marketplace to buy & sell goods and services in your local area.

Supplier Benefits

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Reach More Customers

Expand your business by connecting with a larger number of customers through our platform.

Easy Product Management

Add, update, and manage your products easily using a simple and user-friendly dashboard.

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Secure Payments

Receive payments safely and securely through trusted payment methods.

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Order Management

Track and manage all your orders in one place with real-time updates.

Increase Sales

Grow your revenue by getting more orders from new and existing customers.

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Business Growth

Build your brand and grow your business with better visibility and customer reach.

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About Us

We are a young an enthusiastic team of professionals who have created a more efficient way for eCommerce to thrive.

We are taking the large corporations head on to make a simple, fairer place for businesses to grow.

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Payment Process

Moon provides fast and easy payment processing. Invoices are automatically generated and issued to
customers. Transactions are settled within 24 hrs. For help with a payment processing issue click here

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Stripe Payments

Payments are processed securely via Stripe. A transaction fee of 2.9% + 1 AED is applied per payment made by the customer.

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Platform Fees

A small platform fee is charged per transaction with full transparency. 3% per transaction, capped at 30 AED made by the customer.

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Taxes

Based on local regulations and included in the suppliers package pricing.

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Refunds

Refunds are handled according to policy and returned to the original payment method.

HELP DESK
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Account Summary

View earnings, payouts, and transactions. Download records from Account Records in the app.

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Frequently Asked Questions

Moon is the ultimate marketplace to buy & sell goods and services in your local area. It provides all the tools for small
businesses to seamlessly scale, while giving customers a user-friendly interface to find you, browse your items and place
orders.

How do I add my payment method?

After adding an item to your cart, go to the Cart and tap on the item you’ve added. You’ll see a detailed breakdown of the cost. Tap on Continue, and you’ll be prompted to enter your debit or credit card details to complete the payment and place your order.

How can I search for a product in a different location?

On the dashboard, tap the Search icon. From there, you can search for products based on a specific location. You can also adjust the search radius to find items within your preferred distance.

How do I download my order history?

Go to the Profile tab and tap on Account Records. From there, you can download your order history by selecting your preferred date range. You can also filter the records by type, such as Buy or Sell, as needed.

How can I track my sales performance?

Go to the Profile tab and tap on the Performance Dashboard. From there, you can view key metrics such as total orders, pending orders, delivered orders. You’ll also find visual charts that give you a clear overview of your sales and order performance.

How do I add a loyalty partner?

To add a loyalty partner, the other user must be a registered seller on MOON. Go to the Profile tab and tap on My Partner. From there, you can add your partner using their alias name.

How do I get more visibility on the platform?

You can increase your visibility on the platform by purchasing advertising credits and promoting your products on MOON. Additionally, you can create your own hashtags by going to Profile > Search Booster. When customers search using your hashtags, your products will appear in the results, helping you reach a wider audience.

How do I grow my customer base?

Create your Moon profile including payout details. Add packages to your profile. Share your Moon profile link with your existing customers and on your other social media profile and marketing material. The more you share your Moon profile with customers to more your business will grow.

How can I help my customers find me?

Alert your existing customers that you’re now using Moon. Your marketing strategy can now include your Moon profile to connect with future customers. Use our branding packs located here

How do I add my terms and conditions for my packages?

Go to the Profile tab and tap on Terms & Conditions. From there, you can add your standard terms and conditions for your packages. Customers will be able to review these terms before purchasing your product.

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Take A Visual Journey

Moon is the ultimate marketplace to buy & sell goods and services in your local area.

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Contact Us

Reach Out To Us

The Moon team are here to support you. Please use the below form to log a Helpdesk ticket and the right department will
be in contact with you. We will do our best to respond to you in the shortest possible time. Have an amazing day ahead.

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